- Incorrect student information entered in Parchment.com, such as name, date of birth, social security number and address
- The years of attendance are prior to the year the student attended
- Incorrect credit card information
*If you do not receive a confirmation email, contact Parchment at (847) 716-3005 or contact the Registrar’s Office from which you are requesting a transcript.
If I have a hold on my record, can I receive my transcript?
If you have a hold that prevents the release of your transcript, we cannot process your request until the hold is cleared. Please check your Student Center to verify whether you have any holds preventing the release of your transcript.
Can I change the mode of delivery to my transcript order?
No. Once an order has been placed, the Registrar’s Office cannot change the type of transcript requested. Students are responsible for following the instructions of their recipient as well as sending the acceptable transcript type (paper vs. electronic). However, if students want to pick up a physical transcript while still using Parchment for their ordering platform they can as long as they inform the registrar’s office as soon as they complete the order.
Can I request my transcript to be held until my grades/degree posted?
Students can request on their transcript order form to have their official transcript to be held until their grades are posted at the end of the semester and/or be held until the conferral date of their degree has been officially posted. For more information, contact the Registrar’s Office of the Institution(s) you have ordered your transcript from.
Are there seperate transcripts for student that have multiple Academic Careers (Undergraduate, Graduate, Doctoral, Non-Degree) at the CUNY Institution(s) they were enrolled
Students with a history of multiple Academic Careers at the CUNY Institution(s) they were enrolled at are all recorded in one transcript.
Can I send the Official Transcript (ePDF/Mailed) to myself?
Official Transcripts in ePDF or in Paper-Hard Copy can be sent to yourself by selecting “I’m sending to myself or another individual” and then selecting “I am sending this order to myself” on the set delivery destination page of the order process.
Can a cancelled order be reset and sent again?
No, once you cancel an order it is final and you will have to complete a new order.
Paper Transcripts
How long does it take for an Official Transcript to be mailed to a specified address?
- Transcript orders are processed within 5 to 7 business days.
NOTE: Please expect delays in delivery if Paper Hard-Copy Transcript option is selected. Orders placed online for Paper Hard-Copy Transcripts are being printed at Parchment’s Printing Facility. Additional time may be required for your recipient to process your incoming transcript once it has been received.
Can I request my transcript be expedited?
Yes, there is a expedited shipping option when requesting a transcript. This option will be done through Fedex.
What if the recipient didn't get my transcript as requested?
- Double-check the contact information. If you submitted the wrong information, you will need to order a new transcript.
- Students may contact their Registrar’s Office at their home institution to confirm the delivery information and check if the transcript has been returned. If it has not been returned and the recipient still hasn’t received it, you must request and pay for another transcript.
- Resends are allowed after 15 business days from the date of original order completion. Resends may be requested up to30 business days from the original completion. Minor alterations can be made to the delivery address including addition/correction to the attention line, person’s name, room number, building, or office title.
PDF Transcripts
How are PDF Official Transcripts delivered electronically and verified?
- The content of the official transcript from CUNYfirst is converted into a PDF document and delivered electronically to the recipient by Parchment, the authorized delivery agent selected by the University.
- This is the most secure and the quickest method to deliver an official transcript.
- PDF Transcript requests are processed 24 hours a day/7 days a week (except if the system is down for maintenance).
- Once processed, the PDF Official Transcript is sent immediately to the designated recipient based on the student’s order request.
When ordering a PDF Official transcript how do I find the recipient to send it to?
- Students can search for where they would like to send their transcript. If the requested recipient does not appear in the search students can manually enter the recipient by clicking on “I’m sending to myself or another individual” where they can enter name and address of the recipient they want to send it to.
- Students can also select to send transcript to themselves.
Are recipients able to print the PDF Official Academic Transcript?
PDF Official Academic Transcripts are to be viewed electronically only. Printing the PDF Official Academic Transcript(s) are considered “COPY” and will display “PRINTED COPY” on all the pages of the Transcript.
I received the notification email that my PDF Official Academic Transcript(s) was received from intended recipient of the ordered trnascript, does that mean they have completed their transcript evaluation on their end?
This email does not verify that the transcript was completely reviewed by the Institution/Third-Party Recipient as each organization/company/institution have their own business practice and timeline towards completely reviewing their applicants or students’ transcripts. The notification email only lets the student know that it was downloaded and received by the recipient.
How long does it take for the intended recipient(s) to receive my PDF Official Academic Transcript(s)?
Once the student have placed the order and received the Receipt and Completed Order emails, the Institution(s)/Third-Party Recipient(s) will receive the PDF Official Transcript the same day (except for major holidays or if the system is down for maintenance).
What happens if the recipient has not opened my PDF Official Transcript?
Institutions/recipients have 30 days to open the email or it will expire. If they have opened the download link and have entered in the access code, they have 2 days to download the Official Transcripts.
When ordering my PDF Official Transcript through Parchment, am I able to upload a document to be attached to this?
Students are able to attach documents to their transcript to appear as one PDF when sending a transcript to a recipient. For example, if you are attaching a letter of recommendation the transcript and letter of recommendation will appear as one PDF to the recipient.
Upon placing the order, I decided not to attach a document to my PDF Official Transcript, am I able to cancel the option to attach a document?
If a student decided not to have an attachment document to their PDF Official Transcript, they should not attach anything to the transcript and leave it as is.
What happens if I placed an order for a PDF Transcript on the day when CUNYfirst maintenance is scheduled?
The transcript order will be collected in the queue of the CUNY Institution(s) you have ordered from, however it will not be processed until the scheduled maintenance has been completed. Once maintenance is complete, the order will be processed and the PDF transcript will be sent.
I have not been enrolled at the CUNY Institution(s) for a while now, am I still eligible to request an Official Transcript to be sent in Electronic PDF?
Yes you are able to request an official transcript to be sent in electronic PDF through Parchment.com.
