Ans. The Consumer Protection Act is a legislation that aims to protect the rights and interests of consumers in India. It provides a framework for addressing consumer grievances, ensuring fair trade practices, and promoting consumer welfare.
| 2. What are the key features of the Consumer Protection Act? | |
Ans. The key features of the Consumer Protection Act include the establishment of Consumer Dispute Redressal Commissions, the provision of consumer rights, such as the right to be informed and the right to seek redressal, the introduction of stricter penalties for unfair trade practices, and the creation of a Central Consumer Protection Authority.
| 3. How does the Consumer Protection Act address product defects and unfair trade practices? | |
Ans. The Consumer Protection Act provides mechanisms for consumers to seek redressal in cases of product defects and unfair trade practices. Consumers can file complaints with the appropriate Consumer Dispute Redressal Commission, which has the authority to award compensation, replace defective products, or take necessary action against unfair trade practices.
| 4. How does the Consumer Protection Act ensure consumer safety? | |
Ans. The Consumer Protection Act ensures consumer safety by imposing strict liability on manufacturers, sellers, and service providers for any harm caused due to defective products or deficient services. It also empowers consumers to seek compensation for any medical expenses or damages incurred as a result of such harm.
| 5. What is the role of the Central Consumer Protection Authority under the Consumer Protection Act? | |
Ans. The Central Consumer Protection Authority is responsible for promoting, protecting, and enforcing the rights of consumers in India. It has the power to investigate violations of consumer rights, order recall of unsafe goods, impose penalties on defaulting businesses, and undertake measures to prevent unfair trade practices.
